When Disney Plus came out, it was an exciting time for a lot of people. The entire Disney movie archive was just a few clicks away. The platform offered a host of classic Disney shows, the Star Wars franchise, and the Marvel franchise all in one place.
But the start was a bit bumpy for Disney Plus. There were problems with the subtitles and the screen showing the error page and flatly refusing to work. If that wasn’t enough, there were reports about thousands of Disney Plus accounts being hacked. Why is this happening and what can you do to make sure it doesn’t happen again?
Was Disney Plus hacked?
Disney Plus does not appear to have been hacked. But Disney Plus customers have complained online, on Twitter and elsewhere about the account breaches they’ve experienced.
Hackers have apparently found a way to access thousands of Disney Plus user accounts and are selling them on the dark web. User accounts became available for sale a day or two after the streaming service launched.
All this ordeal was, without a doubt, very disappointing for anyone who lived through it. You anticipated the launch, only to end up with your account hacked and your email rendered useless.
Protect your Disney+ account
It’s easy to take it out on Disney and curse the hackers who did it. However, there may be ways to improve the security of your data online.
Create a strong password
One of the most common ways your accounts get hacked is because you use the same password over and over again. That’s not a great idea. It can be a hassle to remember multiple passwords, but you should use a different one for each account you create. It would probably be better to use a passphrase instead of a password.
That means turning your password into a longer phrase, like a quote from a book or song. Add numbers and capitals, too. Do not save the passphrase on your phone or computer to minimize the chances of your account being compromised again.
Here’s how to update your Disney+ password:
- Log in to your account using a web browser and hover over the profile icon in the top right corner.
- Click on ‘Account’
- Click ‘Change Password’
- Enter your current password and the new more secure password
If you’re trying to think of a new password for your Disney Plus, maybe pick a line from your favorite Disney song or a catchphrase from your favorite movie.
Malware protection is a must
Not having any malware protection on your computer leaves it open and susceptible to attack. It’s there to protect you from things you don’t even know are coming. If you’re wondering what the best malware options are, we’ve got a Article for you.
What is malware anyway? Think of viruses, Trojans, spyware, and other types of scary software. Everything is hidden in strange emails and questionable websites. Be sure to install a high-quality antivirus program that regularly scans your computer for these issues.
Don’t forget the updates
Nobody likes to do it, but you know you have to do it. OS updates are annoying and it always seems like they can wait a little longer. But they do come with important security patches that will help keep your computer and data safe.
Regardless of the operating system you are using, be sure to keep track of updates. You can always automate them and not worry about security breaches.
Check your wireless network
If you’re using wireless Internet at home or at work, you’re probably connected to a password-protected network. In case you’re not, you might want to reconsider. Having a password-protected wireless connection prevents unauthorized people from accessing it.
Even if it’s to check your email, you don’t want strangers messing with your Wi-Fi network. Also, avoid using open wireless networks in public spaces, as much as you can. Be very careful if your device is not protected.
Protect your other devices too
Since you can watch Disney Plus on other devices and not just your computer or smart TV, it’s best to make sure they’re protected too. Set all the apps you download yourself and check the settings from time to time, including all privacy settings.
Keep your smartphones and tablets locked in case they are stolen. Also, make sure to disable Bluetooth when you’re not actively using it. An active Bluetooth connection can make your device vulnerable.
It may not be the standard, but you can also get anti-malware protection for your other devices like smartphones and tablets.
In general, it’s a good idea to keep in mind what kind of apps you download. Many apps run in the background, and they can not only slow down your phone, but could also be doing more nefarious things. Trust apps from trusted sources.
What can Disney do about it?
There are many things you can do as a user to ensure your account doesn’t get hacked and to have a safer time online in general. But how could Disney help too?
For starters, they can start using two-factor authentication. It is used in addition to passwords, and is there to make sure you are who you say you are when you log in. Gmail uses it, and sometimes it just seems too hard to beat. However, it feels good to know that your account and data are safe.
What to do if your account was stolen
If you have followed all the steps listed above, you are not likely to be hacked. But what if you have already been hacked and your account information is not yours? Your first step should be to get in touch Disney+ Support. Visit the website and scroll to the bottom to access the chat or phone call options.
If your issues go beyond the help that Disney’s support team is willing to offer, it’s best to avoid being charged more. Contact your financial institution or PayPal (depending on how you’ve set it up) to avoid paying for the subscription service.
If changes are made to your account, including your login information, you will be notified by email. Keeping your profile information up to date is vital to receiving these notifications.