Turo has become a very popular alternative to traditional means of renting a car. When submitting a reservation request, Turo will notify both the hosts and the guests of the same, as well as the requested modifications. This is very useful, but is only available after you submit a booking request. Turo does not allow guests and hosts to communicate before a booking request has been submitted. This can be a bit of a problem for anyone looking for additional information on a potential car rental.
Fortunately, there are some solutions for this problem. At the very least, Turo is somewhat forgiving of those who make a request but the host hasn’t answered their questions yet. There is also the caveat that all communication between guest and host takes place within the Turo app’s native messaging feature. This ensures that all conversations take place on the platform should any disputes occur.
This article will delve into how you can query with hosts on Turo, as well as how to operate Turo’s messaging feature for your communication needs.
Turo Messaging and Communication
After making a reservation request, Turo will send the information to the host and notify them of any response they may issue. Both parties will also receive a notification in their “Trips” tab related to the booking request, as well as any other account activity. This activity includes reminders, start and end dates, cancellations and extensions, and even a reminder to clean and refuel the vehicle before returning it.
Contact a host about a reservation
As stated above, Turo does not yet offer a system where guests and hosts can communicate before booking travel. The guest must make a committed travel request before communication can begin. However, if you absolutely need the host to answer certain questions before you fully commit, there are a few things you can do:
- Click on the book this trip to request a car reservation. You will be asked to fill in all the information in the usual way: travel dates, protection plans and travel cost agreement. By submitting the request, the host can accept it and you will be charged.
- Before the host charges you for the reservation, you can contact them through Turo messages with any questions you may have. It would also be in your best interest to request that they not accept the application until all questions have been answered.
- Avoid using the “Book instantly” function if you want to ask the host any questions. This would prevent the host from doing this and automatically charge you for the reservation.
- If your request has been met with silence or the host simply refuses to answer your questions, you can cancel the trip and receive a full refund. You, as a guest, will need to manually cancel the trip and then Contact customer service for assistance in obtaining a refund for your reservation.
Use of Turo messaging
There are a few reasons why a guest might want to contact the host and Turo offers an on-platform messaging service to help. If you have questions about trip details, directions, car features, pick-up and drop-off issues, or directions, Turo messaging allows you to contact the host in advance.
When you book a trip for the first time, you have the option to send a message along with it. This is where you should ask the host to refrain from accepting before your questions have been answered. You can even add some (or all) of the questions you have right there in the initial message box.
You can avoid using Turo Messaging for some things if the host is willing to provide an alternative method of communication. However, if you choose not to use Turo’s messaging, there will be no record of any changes within the system and Turo may end up charging you additional fees. It also means that if something goes wrong, there is no evidence of the problem that Turo can legally help you with.
It remains in your best interest that all communication between you and the host is done through Turo messages. Make sure all conversations are respectful so as not to violate Turo’s rules. Community Principles and possible removal of Turo entirely.
Unresponsive host and trip cancellation
When trying to communicate with a host, it may not respond immediately. It may even take a couple of days before they are available. When inquiring about a ride, be sure again to do so via Turo messaging. If a host responds to your questions through the messaging service, but eventually moves to off-platform communication, any unanswered questions will not be eligible for a refund.
If the host still hasn’t responded via Turo messages after three days, you can use the host’s phone number or email you provided to the site. You can get this information from the “Trip Details” section after the trip has been booked. If enough time has been given for a response from the host, then you can cancel the trip through Turo’s Customer Support.
The support agent will attempt to contact the host before taking any further action. If the host does not respond to the agent in a timely manner, Turo will cancel the booked trip without penalty. If you can’t wait for helpdesk to cancel your trip, you can do it manually. This will cancel the trip more quickly, but it will take longer for your refund to be received.