Saturday, November 26

Windows 10 nasty update is crashing systems and hiding files – what to do

Windows 10 users just had a new headache to worry about. Windows 10 update KB4556799, released on May 12, is hitting users with problems hiding their personal files, deleting audio, and paralyzing their system with the blue screen of death.

The scariest problem, for many, is probably based on a confusing practice that makes people believe that all their files are deleted. Fortunately, there is a workaround according to Latest Windows – although it is very annoying.

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Windows 10, when installing these updates, loads a temporary user profile with no personal data. That led users to think that their account was deleted. But that’s not the case, fortunately.

And if that bit of nasty doesn’t hit you, a Microsoft forum user reports that you have a system crash Blue screens of death after updating to KB4556799 (as well as KB4552931).

Another issue, which might leave some thinking they’re hard of hearing, is that KB4556799 reportedly messes up system audio. Apparently it does this by removing drivers and resetting settings. Sound distortion, playback, and lack of audio are the big warning signs of this problem. Some even claim that the sound comes out of their speakers and headphones at the same time.

The handful of other miscellaneous issues are attributed to KB4556799, Outlook search break (reported by a Microsoft forum user) and flickering white screens (as reported by our sister site TechRadar).

Windows 10 KB4556799: How to save your system

We have a couple of suggested solutions. If you are just dealing with the temporary profile issue, try rebooting your system until you are back to your real account. Windows Latest suggests that this can take 6-8 times, which is ridiculous.

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But if you’re getting hit by multiple aspects of this myriad of nonsense, the best way to get back to a working system is to simply uninstall KB4556799. Here are the simple steps to remove this update and any others that become a thorn in your system.

  1. Tap the Windows icon to open the start menu.
  2. Tap the Settings gear.
  3. Touch Update & security.
  4. Tap Windows Update On the left side.
  5. Touch View update history.
  6. Touch Uninstall update.
  7. Select KB4556799.
  8. Watch your system reboot and clean itself of the bad update.

We wonder why Windows 10 is still plagued with serious bugs. An issue from March 2020 removed VPN access, and reports of the blue screen of death also appear in April 2020.

Stay tuned for Tom’s Guide as we continue to trace the wide world of Windows 10 glitches.

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