All good things come to an end, as does your Audible membership at some point. If you are reading this article, you have probably seen the headline and are now wondering if it is possible to get a refund on your subscription. Or maybe you just want to return an audiobook you bought by mistake and want your money back.
Whatever the reason, we look forward to having the answer for you. In this article, we’ll explain everything you need to know about Audible’s membership refund policy. You will also learn how to return or exchange books, and much more.
How to get a refund at Audible
Audible is an Amazon service that specializes in selling and creating audio content. Whether you need audiobooks, audio newspapers, or educational content, they’ve got you covered. This subscription service is used by millions of satisfied customers around the world.
However, for some users, Audible’s subscription fees can break their bank at some point. Others may just want to stop using your services after a while. If you fall into any of these categories, you may want to cancel your membership and possibly get a refund.
You can find all the information you need about Audible’s refund policy in the following sections.
How to get reimbursed for your Audible membership
Despite Audible’s pretty strict rules regarding membership cancellation policy, there is a way to get a membership refund. The company declares that it reserves the right to cancel any membership in whole or in part, even without prior notice. In those situations, you will receive a refund for the remaining number of days on your membership, which is valid unless you take any action that violates its terms, any applicable law, or commits fraud.
If you have unused credits at the time you cancel your account, Audible will ask you to use them before canceling your membership. Any remaining credits that have not been used before that time will be canceled.
But here’s some good news. As an active member, you are eligible for purchase refunds. More on that in the next section.
How to return or exchange a book on Audible
For people who love to buy books on the spot, Audible’s return policy could be a boon. Whether you are unhappy with your book or bought it by mistake, you can return it and get your money back within 365 days of the original purchase. Please note that this benefit is only available to active members.
However, Audible will monitor your activity and take note of excessive returns, so use extreme caution when making your initial purchase. There are a limited number of times you can return books. If the company believes that you have been trading books too often, they may contact you to determine why.
Note: Being an “active” member at Audible means having a continuous membership. If you previously canceled your membership, you cannot use this benefit.
Follow the steps below to return a book to Audible:
- Log into your Audible account and navigate to the “Purchase History” section.
- Find the book you want to return. If you are using your mobile device, tap on the book and select “Return this title”. For desktop users, select “Return this title” next to the book.
- Choose a reason for the return from the list.
- Click or tap “Back.”
You will receive a confirmation on the screen that indicates that the return has been made correctly.
If, for any reason, you see a message that says “Online return not available”, please contact Audible customer service to proceed with the return.
Here are some more questions to help you get the most out of Audible’s refund policy.
How long does it take to get a refund from Audible?
If you made a purchase of audiobooks with Audible credits and request a refund, you will automatically receive them. You can then use them for your next purchase. For other payment methods, you will receive a refund within 7-10 business days.
Why can’t I return a book on Audible?
To return a book on Audible, you must be an active member. This means that you must have a recurring billing plan with the company. If you recently canceled your membership and want to return a book that you purchased in error, you will not be able to do so.
Audible also says that they monitor customer returns behavior and reserve the right to limit the number of returns per user. This is very likely to happen if you return excess books for a short period of time. They do this because Audible is required to pay royalties to publishers for every book sold. However, publishers must refund these royalties each time a user requests a return, leaving the publisher reasonably dissatisfied. Audible works with publishers to reduce the number of refunds they have to make.
However, if you do not believe that these statements apply to you, but you still see the message “Online return not available”, do not hesitate to contact Audible customer service.
How do I cancel my Audible membership and get a refund?
To cancel your Audible membership, follow the steps below:
• Log into your Audible account.
• Go to the “Membership Details” page on the website.
• Navigate to the “Account Settings” section.
• Select “Cancel my membership”.
• Follow the instructions on the screen.
You will then receive a confirmation email to verify the plan change. Unfortunately, Audible does not allow membership refunds.
What is the Amazon Prime return policy?
Let’s take a look at another company’s return policy. If a product you purchased on Amazon Prime doesn’t work as planned, you can get a refund within 30 days of the initial purchase. While this is a general rule of thumb, some product return policies may vary depending on the seller or product category.
If you made your purchase within the US, most items qualify for free returns. You can always confirm this by looking for a “free returns” icon next to the price.
When it comes to return methods, you can either ship the product to the business or take it to a specific Amazon delivery location. If you choose to drop off the item at an Amazon location, you will first receive a digital QR code to display when you return the item.
For more information on specific item returns, please visit the “Your Orders” page in your Amazon account and select “Return or Replace Items.”
Understanding Audible’s Refund Policy
Hopefully, after reading this article, you will know exactly in which situations you can get a refund at Audible. In short, Audible only allows refunds for audiobook purchases within 365 days of the initial purchase. Membership refunds are not possible unless the company is forced to terminate your subscription on their part (which is rarely the case).
Had trouble returning an Audible audiobook? How many times have you used this benefit so far? Share your experiences in the comment section below.