Monday, November 28

How to cancel an order in the Wish app

Unless you’ve lived under a rock for the past few years, you’ve probably shopped through the Wish app. Since late 2015, this app has been the go-to platform for exceptional savings and affordable products.

While some users still question its legitimacy and customer policy, the Wish app is among the most popular e-commerce platforms. You should know that the app is 100% legitimate and there should be no problem if you need to cancel an order or get a refund.

This article guides you through the cancellation process, step by step, and provides information on how to get a refund or return an item.

Cancel an order on Wish using iPhone / Android

The cancellation process in the Wish app for iOS and Android is simple and straightforward. The interface is easy to use and you can easily cancel an order anytime you need to. Nevertheless, Cancellation request must occur within eight hours of placing the order or you risk the items being shipped. In the next steps, requests are automated and based on status. For example, you will not get a refund option if the item is still in processing status. Here’s how to cancel a Wish order on IOS / iPhone and Android devices.

  1. Open the Wish app on your iPhone or Android device.
  2. Tap on the “Hamburger icon” (Menu) in the upper left corner.
  3. Please select «Your orders« in the menu you just opened.
  4. In the “Order History” list, find and tap the item you want to cancel.
  5. Please select «Do you need help with this article?«
  6. Choose «Cancel this article». Cancellation must take place within 8 hours of placing the order or you risk the item being shipped.
  7. That is all! The order is canceled immediately after tapping the “Cancel this item” option. Please confirm that the order was canceled before exiting the “Order History” section.
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Note: There are no fees for canceling an order and it is immediately reversed when you tap “I want to cancel my order.”

Request a wish refund using an iPhone or Android device

Since there is a difference between canceling a Wish order and getting a refund, the refund process becomes the next option. The initial steps are the same for refunds as for cancellations, then the automated service takes over and guides / instructs you. The available questions are based on the current status of your accounts, such as a new order, an order shipped, an order that has not yet been delivered, etc. Here’s how to do it.

  1. Launch the Wish app on your iPhone.
  2. Tap on the “Hamburger icon” (Menu icon) in the upper left section of the screen.
  3. Choose «Your orders« of the options that appear.
  4. Touch the item in question. Wish handles issues based on the item, not the order.
  5. In the yellow box below the item, if one appears, select “Yes” O «No» as to whether you received the order / product (s) or not.
  6. Tap on «Do you need help with this article?«
  7. One more time choose “Yes” O «No» as to whether you received the order or not.
  8. Another message appears informing you that you can get a refund. To confirm, touch “I want a refund.”
  9. Next, choose your preferred refund method by selecting “I want cash” (store credit) or “Original payment method”.
  10. A confirmation message appears confirming your refund request. Follow additional instructions if applicable.

Note: Wish refunds delivered as Wish Cash are instant. Refunds to the original payment method take 5-10 business days to post.

Wish app returns

Like all e-commerce platforms, the Wish app has a clearly defined return policy that applies to most products, excluding software and DVDs or hygiene products with a broken seal.

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Compared to cancellations and refunds, the return process takes longer and may result in additional cost.

As in many other e-commerce platforms, You have 30 days to return the item upon receipt. If you get the wrong product or it arrives defective, the merchant covers the cost of return shipping. In any other case, you will have to cover the shipping fee. Once again, everything is automated. Just follow the prompts and answer the questions.

  1. Launch Wish on your iPhone or Android device.
  2. Tap on the “Hamburger icon” (Menu) located in the upper left section.
  3. Choose «Your orders» menu options.
  4. In the “Order History” list, find and touch the item you want to return and select “Do you need help with this article?” then choose the appropriate options. Wish handles product service by item, not by order.
  5. That is all! Follow the shipping / return instructions to complete the process for you.

Note: Depending on the item, you may need to pay shipping fees to return it. Wish’s automated virtual support lets you know how to handle the return.

Once the product is returned to Wish, the company will give you a full refund, which includes initial shipping fees.

Note: International shipping applies to most Wish products, although some may come from warehouses in the US This means it may take some time before Wish receives the item you returned. In general, it should not be longer than 3 weeks.

What’s inside the mystery box?

The bottom line is that it’s pretty easy to cancel your order from the Wish app. But remember, you need to do it within 8 hours after placing an order. Among other features, the application also allows you to change the email address and provides a detailed shipping tracker.

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Since some users report problems with the app, we would like to hear about your experience. Tell us about the items you ordered, how quickly they arrived, and if you’ve ever tried to cancel a Wish order.

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