Wednesday, December 7

MacBook Pro M1 Max and Pro crash when viewing HDR videos by reports

A group of users using Apple’s latest 14- and 16-inch MacBook Pro report that the machine freezes while watching HDR videos on YouTube.

The saga of use contracts with De Apple The latest “professional” laptops are not done yet, as several users have reported that watching HDR videos on YouTube crashes the new 14-inch and 16-inch MacBook Pro models with the M1 Pro and M1 Max chips. The two machines hit shelves just over two weeks ago, but so far, the journey hasn’t exactly been straightforward for shoppers.

First, it was the strange notch problem on these updated MacBook Pro models that hid the menu bar items and caused some cursor behavior. Fortunately, Apple quickly released a fix that allowed users to hide the notch per app. Launching macOS Monterey wasn’t easy either, as some users who installed it began to experience problems with USB hubs.

Now, it seems that watching HDR content on YouTube freezes the 14-inch and 16-inch MacBook Pro and also reboots the machines. First seen in the Macrumores forum, affected users mention that YouTube 4K HDR video playback shuts down their new Mac machine and reboots it. Some users suggest that when they exit full screen mode and start scrolling, the MacBook Pro hangs. The problem has been replicated in both Chrome and Safari, which implies that it is not due to some error associated with the Google or Apple browser. It is also unclear if the issue arises due to calibration or timing issues related to the new min-LED display, TrueTone, and ProMotion technologies.

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Powerful machines, powerful problems

According to the official’s complaints Apple Discussions forum, scrolling down while playing 4K HDR video on newer Macbook Pro models powered by the M1 Pro and M1 Max chips freezes the user interface and forces the machine to restart. The problem has been replicated in models with the new chips and configurations with 16 GB and 32 GB of RAM. It also doesn’t seem to be tied to a processor or memory limitation. A handful of users on Reddit They have also reported that they experienced a crash and restart issue on their respective MacBook Pros. A couple of complaints also describe issues while connected to an external monitor where it flickers or keeps going back to the login screen.

Some of the affected users suggest that it is due to kernel panic. Interestingly, Apple has a Support page which describes the kernel panic and suggests that faulty software is the most likely culprit, but damaged or incompatible hardware could also trigger it. Apple suggests corrective steps such as restarting the Mac in safe mode, uninstalling third-party plug-ins or enhancement software, disconnecting peripherals, or running Apple’s diagnostic program to identify the exact problem affecting the Mac. Unfortunately, Apple you have yet to acknowledge the problem and release a fix, like it did for macOS Monterey which crashed some older Macs.

Sources: MacRumors, Reddit, Apple Discussions, Apple Support

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